Please note that we are dealing with customers in departure date order.
I.1 Application of these booking terms and conditions
These booking terms and conditions apply to all accommodation and leisure services available at Disneyland® Paris and offered for sale to individual clients (hereinafter “you” or the “client(s)”) online on the www.disneylandparis.com website (the “Website”) and by telephone with Disneyland® Paris’ Central Reservation Office (the “Central Reservation Office”), as well as via travel agents or ticketing operators depending on the services concerned, with the exception of annual passes, which are subject to specific subscription conditions (hereinafter the “Services”).
The General Terms and Conditions apply to any Service booked.
The Specific Terms and Conditions relating to the sale of Packages apply to any combination of accommodation and at least another holiday service, such as a visit to the Disney® Parks (Disneyland® Park and/or Walt Disney Studios® Park), provided that it is carried out under the conditions specified in Section 2 (5) of the Packaged Travel and Linked Travel Arrangements Regulation 2018 (as amended by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018) (“the Regulations”) (hereinafter "Package"). They also apply to all Services booked in advance as part of a Package, whether they are Services included in the initial Package or Services booked separately to be provided as part of the Package.
The Specific Conditions relating to the sale of Separate Services apply to any Services booked or ordered separately from a Package, such as entrance tickets to the Disney Parks, shows, dinner shows, special events or standalone hotel room nights (“Separate Services”).
I.2 General information
Important information for your holiday or visit in the context of the Covid-19 health crisis:
In accordance with recommendations from health authorities, Disneyland® Paris has implemented enhanced health and safety measures that are detailed at the following address: https://www.disneylandparis.com/en-gb/health-safety-measures/. You and all members of your party must read carefully the description of such measures; by choosing to proceed with your holiday or visit at Disneyland® Paris you commit to fully comply with all such measures. You and members of your party will be solely responsible for your party’s compliance with such measures.
Internal rules in force at Disneyland® Paris include rules and protocols that specifically relate to the health crisis situation. Please read the most recent version that is available on the Website before arriving at Disneyland® Paris; failure to observe such rules and protocols may give rise to the application of measures and remedies set out under article I.4 hereinafter.
Some experiences, shows or events may not be available or may be modified depending on the evolution of the safety and sanitary measures and recommendations from public authorities. Euro Disney will not be liable for consequences thereof on your holiday or visit. Please visit the Website for the most recent updates.
Some government authorities may impose movement or travel restrictions or may require you to provide additional documentation or evidence of Negative Covid-19 test result to enter a country or to return to the country of departure. Please check any measure that may concern you before booking any of our Services. You may do so by visiting the following website : https://www.gov.uk/foreign-travel-advice or by contacting public authorities. If you have booked transportation to Disneyland® Paris, we also recommend that you check available information on the carrier’s website.
Any booking of our Services is subject to availability and all non-dated Services including access to the Disney® Parks require advance reservation for your chosen date(s) in the Disney® Parks. Therefore, in the event that your ticket or voucher for the Disney® Parks does not specify an attendance date, you will only be granted access upon presentation of a valid reservation for the chosen date together with the ticket referenced on that reservation. Advance reservations can be made at the following address: https://www.disneylandparis.com/en-gb/register-tickets/, or by contacting our Central Reservation Office. No reservation is required if you have booked a Package or Separate Services including Disney® Parks access on a specific date or on specific dates.
It is specified that certain shows, attractions, entertainments, restaurants, shops and ancillary facilities operating on a seasonal basis may be closed, delayed or cancelled without notice. We have described hotels featured in our various communication materials, including in our brochure, as precisely as possible. However, listed facilities and/or services may temporarily be closed for maintenance and/or improvement reasons arising after the publication of our communication materials. Dynamic materials, such as the Website, are regularly updated and we invite you to consult them for the most recent information.
Information concerning minors: Only unsupervised minors who are at least 12 years old will be granted access to the Disney® Parks and unsupervised minors (under 18) are not authorised to stay in our hotels.
All our prices have been determined on the basis of the existing economic conditions on the date of establishment of the prices in Euro on June 30th, 2022 on an exchange rate of £1.00 = €1.1008 for the period from March 30th, 2023 to March 27th, 2024.
I.3 No right of withdrawal at no charge
In accordance with the applicable terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended by Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018) , we inform you that the right to withdraw at no charge from distance bookings does not apply to "the provision of accommodation services other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance". Consequently, you have no such right in relation to the Services offered for sale under these booking terms and conditions.
I.4 Your obligations
The contract is binding on all members of the party identified in the booking who accept these booking terms and conditions without reserve.
You and all members of your party undertake to comply with these booking terms and conditions, as well as all internal rules in force at Disneyland® Paris (in particular the rules and regulations accessible on the Website) and all instructions or notices relating to our Services set forth in our brochure, on the Website or in any other document issued by Euro Disney. You and all members of your party must conduct yourselves in a respectful and courteous manner while travelling, visiting, staying at Disneyland Paris. We reserve the right at our discretion to terminate your visit, stay or holiday at any time if your behaviour or that of any member of your party is likely to cause damage, danger or distress to any of our employees, subcontractors, agents, our clients or the general public. In these circumstances, you are not entitled to any refund or compensation for the early termination of the Services and we reserve the right to claim compensation from you for any costs incurred by any third party or us as a result of said behaviour.
It is the responsibility of the person making the booking to ensure that all participants, including children, are aware of and accept these conditions and obligations.
I.5 Customer service - Complaints
Any lack of conformity perceived on the spot should be reported immediately to the concerned service provider so that a solution can be found instantly. If no solution is found on the spot, you are required to inform Euro Disney, your travel agent or your ticketing operator, as the case may be, without undue delay taking into account the circumstances of the case. Failure to notify a lack of conformity in accordance with the aforementioned conditions may be taken into account when determining the appropriate price reduction or compensation for damages where such notice would have avoided or reduced the damage suffered.
Any such complaint must be made in an appropriate manner allowing conservation of proof of the fact or event at the origin of your complaint, stating the details of your dissatisfaction, the date of travel, stay or visit and your reservation number.
The complaints made to Euro Disney must be notified by a person aged 18 or older mentioned on the booking confirmation by any means allowing an acknowledgement of receipt as follows:
for complaints arising prior to the start of your holiday, stay or visit using the contact details specified in clause II.1.3,
for complaints arising after your holiday, stay or visit to Disneyland Paris: to Disneyland® Paris’ Guest Communication Department, by post to the following address: Disneyland Paris, Guest Communication Department, P.O Box. 100, 77777 Marne-La-Vallée Cedex 4, France or by email to the following address: dlp.guest.communication@disneylandparis.com.
Please note that you are required to respect the private and confidential nature of any such correspondence.
In the event that no satisfactory solution has been found 60 days following your complaint, you have the possibility to refer to arbitration under an independent scheme devised by ABTA and administered by the Chartered Institute of Arbitrators. The Scheme does not apply to claims for more than £5,000 per person or £25,000 per Booking or claims which are solely or mainly in respect of physical injury or illness or the consequence of such injury or illness. The Scheme can deal with compensation claims which include an element of minor injury or illness subject to a limit of £1000 on the amount the arbitration can award for per person in respect of this element. If you elect to seek compensation under this Scheme, written notice requesting arbitration must be received by ABTA within 18 months after the date of your return. After this time limit, arbitration under this Scheme will be available if Euro Disney in its absolute discretion agrees. For injury and illness claims, you may use the ABTA Mediation Procedure. This is a voluntary scheme and requires Euro Disney’s agreement. Details of the Arbitration and mediation schemes are available from Euro Disney on request or from ABTA at www.abta.com.
I.6 Intellectual property rights
You will not acquire any property right nor any right of use of the names, signs, emblems, logos, trademarks, any other signs, other authors' rights, industrial or intellectual property rights, belonging to Euro Disney, Disney Enterprises Inc. or any one of their subsidiaries or affiliated companies.
You may not include the Services as part of any other services, batch or group or services comprising services which are likely in Euro Disney’s reasonable opinion to harm the Disney image. You are not authorized to advertise, use, give or resell the Services or offer to do so for profit or otherwise or use them in connection with a competition, promotion, incentive or reward programme, business, charitable or any other similar venture without the express advance written permission of Euro Disney.
I.7 Personal information
In the event personal information relating to you or the other recipients of the Services have been collected in the context of their booking, please note that you have various rights including a right to request clarification about the conditions of the processing of your personal information, request access to, rectify, or, under specific conditions, remove your personal information, request limitation or object to their processing, or change your marketing preferences (including withdrawing your consent at any time), by writing to contact@disney.com.
Euro Disney’s Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk. If you are in the European Union, you may reach us through our local Representatives. For more information about our Representatives please check the following link: https://media.disneylandparis.com/mod/b2c/en-gb/images/eu-representatives_tcm827-218819.pdf.
You have the right to lodge a complaint with the UK Information Commissioner’s Office: https://ico.org.uk/for-the-public.
For more information about Disney’s data collection and use practices, please read Disney’s Privacy Policy at http://www.disneylandparis.co.uk/.
We inform you that some information collected in the context of your booking and relating to participants that are not French citizens may be used for the purpose of filling in the registration form that the hotel is legally required to establish when checking in Guests from abroad. You represent and warrant that you have informed the other recipients of the booked Services of the processing of their personal information in the context of your booking and have collected their consent in that regard.
I.8 Applicable law and dispute resolution
These booking terms and conditions and your contract with us, and any non-contractual obligations arising from or in connection with these Booking Terms and Conditions and/or your contract with us, shall be governed by and construed in accordance with English law and you and each member of your party agree to submit to the non-exclusive jurisdiction of the English courts.
However, if the client is a resident of another country to which Euro Disney directs its commercial activities (France, Ireland, Belgium, Netherlands, Germany, Austria, Switzerland, Spain, Portugal, Italy, Denmark on the date of publication of these booking terms and conditions), the application of English law does not prevent the client from availing him-/herself of the mandatory provisions of his/her country of residence.
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